top of page

Privacy Policy

Village Ceramics is committed to protecting your privacy and handling your personal information with care and transparency.

​

This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your personal data.

​

Who We Are

Village Ceramics is a small, independent maker studio based in the UK, creating handmade ceramics and related craft work.


This website is operated to showcase and sell our work and to communicate with customers and visitors.

​

Information We Collect

We collect only the information necessary to run our website and fulfil orders. This may include:

​

  • Your name

  • Email address

  • Postal address

  • Order details

  • Messages you send via our contact forms

 

We do not collect unnecessary or excessive personal data.

​

How We Use Your Information

Your personal information is used only to:

​

  • Process and dispatch orders

  • Communicate with you about your order or enquiry

  • Provide customer support

  • Improve our website and services

 

We do not sell, rent, or share your personal data with third parties for marketing purposes.

​

Payments

All payments made through our website are processed securely by trusted third-party payment providers.


Village Ceramics does not store or have access to your payment card details.

​

Website Platform & Hosting

Our website is hosted by Wix, who provide the online platform that allows us to sell our products and services.


Your data may be stored through Wix’s secure servers, databases and applications, and is protected in accordance with their security measures.

​

Cookies

Our website uses cookies to ensure it functions properly and to understand how visitors interact with the site.


Cookies help us improve usability and performance. You can control or disable cookies through your browser settings if you prefer.

​

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil orders, comply with legal or accounting requirements, or respond to enquiries.

​

Your Rights

Under UK data protection law, you have the right to:

​

  • Request access to the personal data we hold about you

  • Ask for corrections to inaccurate information

  • Request that your data be deleted, where appropriate

 

If you would like to exercise any of these rights, please contact us.

​

Contact

If you have any questions about this Privacy Policy or how your data is handled, please get in touch with us.

bottom of page